Customer Service

Shipping & Delivery

Turnaround 
All orders are shipped within 48 hours Monday - Friday 9am - 5pm. 
Carriers We use the following carriers to deliver our orders: 
USPS, FedEx and UPS. 

Order Tracking 
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.  

Shipping Rates 
The rate charged for the shipping of your order is based on the greater of actual weight or dimensional weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  

International customers are responsible for their respective country’s import duties, VAT and any other regulatory fees levied on the products ordered. 

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Returns & ReFUNDS

Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@what-a-deal.biz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@what-a-deal.biz and send your item to:
PO Box 25028, Tamarac, Florida 33321

SHIPPING
To return your product, you should mail your product to: 

PO Box 25028, Tamarac, Florida 33321
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Ordering

All products on our website are available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection.

Ordering Ordering via our site is easy. We recommend that you create an account, if you will be making future purchases. It saves time at checkout. We offer the option to shop in US or your local currency. To select your desired currency, click on the US Currency option at the top right corner of the home page. Payment and shipping will be executed in the currency selected.

To order, select your product, size (if applicable) and the quantity needed. Add your selection to the shopping cart. If you need additional details, you may click on “View details” which will give you more product details as well as useful tips.

A pop-up box will appear on the right and will allow you to edit your shopping cart. Once you are satisfied with your order, you may change the quantity or remove items in the cart and move to the checkout.

On the left side of your screen, you will see a request for you to log in. Log into your account by entering your email address and password. You may continue as a guest by entering your email address and clicking on Continue as a guest.

You can track your order by selecting Track an Order. Under Orders and Returns, input your order number, billing last name and email address. Hit Continue at the bottom right to access your order information.

Important:

If you have any problems ordering, please call our Customer Service at (888) 845-6494.

You may want to ensure that you temporarily disable cookies on your computer, by opening tools and changing your computer setting to “accept cookies”. You can then close and re-open your browser to our site - https://optimumcarcare-caribbean.com/ 


Payment, Pricing & Promotions

Our site is equipped with the secure service, Stripe, which is used for handling credit, debit and prepaid cards. The Stripe system accepts Visa, MasterCard, American Express, Discover, JCB and Discover. Stripe.js is a secured payment platform that reduces the complexity of online payments internationally. Your information is automatically stored in the Stripe vault.

You will be charged once your order has been shipped. An invoice will be included with your shipment and for drop-shipments, you will also be mailed an invoice. Please verify that the information is accurate or contact us immediately with any changes or updates. First-time international customers may be required to fax to us the address portion of their most recent billing statement showing name and billing address.

Pricing & Promotions

Our prices are set and not subject to change unless we offer a promotion or price reduction on a product. Our prices cannot be negotiated by customers.

The cost of goods includes the price paid for the product, plus any international shipping and handling expenses. Prices are the same across Caribbean and South American locations and may be impacted only by the international currency differences.

Our policy is that prices can change without notice. In the unlikely event that your item is unable to be shipped because of a price discrepancy, you will be notified prior to shipping.


Viewing Orders



Updating Account Information

Updating Customer Account Information

Click on the Account icon at the top right of the home screen. Input your email address and password and log in to your account. Update your account information by making changes to the various fields. Remember to save your information before you exit.